FAQ’s

How far in advance should I call to make a “reservation”?
We do not take reservations, but do ask that potential guests contact us to be put on our wait list once you have specific appointment dates from Mayo Clinic.

 

When will I know if you will have a room available for me? 

We do our best to confirm room availability a few days in advance. Please keep in mind that it can be challenging for us due to existing guests often having delayed departures for medical reasons.

 

Is it mandatory that I come with a caregiver?

Yes. The Village does not have medical personnel on staff and a caregiver needs to be on hand to be responsible for the patient’s medication, meals, transportation, etc.

 

How many family/friends can stay with me?

Only the patient and their caregiver are allowed in the room which has two queen sized beds.

 

Is there a minimum/maximum amount of days I can stay?

Help In Healing Home has a three night minimum. Our guests stay until Mayo Clinic has released the patient from treatment.

 

Is any transportation service provided?

We do not offer any transportation service from the Village to the Mayo Hospital or surrounding area. It is 3/4 of a mile from the Village to the Mayo Hospital. Mayo Clinic does offer a free shuttle service from the Phoenix Campus to the Shea Campus.

 

Is a television provided in my room?

We do not allow televisions in the individual guest rooms. There are two televisions in the common areas of the casita (living room & library) and an additional television in the Brusally Community Center. We do provide Wi-Fi allowing for movie and show viewing on your iPad and Laptops.

 

What will I need to bring with me for my stay?

Guests should bring their vehicle, medications, personal hygiene items, and food. We provide all bed and bath linens, cooking/eating utensils, cleaning supplies, and laundry detergent. We have a fully equipped kitchen for shared use by all the guests staying in the casita.

 

What is the minimum age requirement for staying at the Village?

Due to the immune suppressed nature of our guests, no one under the age of 18 is allowed to stay overnight at the Village.

 

Is it possible to bring my dog or cat?

To protect the immune suppressed, we do not allow pets in the casitas. If you are in need of a pet boarding facility we will be happy to provide you with information.

 

Am I allowed to have visitors during my stay?

We welcome guests to the Village but ask that they check in at the Administrative Office and limit visiting strictly to the Brusally Community Center. Due to the large number of immune suppressed guests living in the casita we require that visitors refrain from entering the casitas and patient rooms.

 

Are there grocery stores, restaurants, and shopping near the Village?

Yes, there are a number of stores and restaurants within a five mile radius and you will be provided with a list and directions when you check in. Please note that none of these locations are within walking distance.